Refund and Cancelation Policy

1) Scope

This Policy covers:

  • Software/SaaS: Amik Charge CMS and software add-ons/features.

  • EV charging sessions: Pay-per-use charges initiated via our app, QR/UPI, card, NFC, or partner interface.

    (Hardware, installation, and other services are not included here.)

2) Billing & Renewals (Software/SaaS)

  • Subscriptions bill in advance and auto-renew unless cancelled before renewal.

  • Usage-based add-ons/overages bill in arrears.

  • Prices exclude taxes unless stated; promotions/credits have no cash value.

3) Cancellations (Software/SaaS)

  • Monthly: Cancel anytime. No future charges; current cycle non-refundable once active.

  • Annual: Cancel anytime. Refund of unused full months less early-termination adjustment:

    (months used × (monthly list − annual-equivalent monthly)) + consumed promo credits.

    This prevents short-term use of annual discounts.

4) Refund Eligibility (Software/SaaS)

  • Eligible:

    • Duplicate/erroneous billing → Full refund after verification.

    • Material outage/non-delivery attributable to us → Pro-rated credit/refund for the affected period.

  • Not eligible:

    • Change-of-mind or partial term remaining on monthly plans.

    • Trials/POCs, add-ons, usage overages once delivered/consumed.

5) EV Charging Sessions — Refunds

  • No-start sessions (zero energy delivered due to platform/station fault):

    • Automatic full refund/reversal to the original payment method.

  • Partial delivery / early stop by user:

    • Pro-rated refund of the unused portion based on kWh delivered (or applicable tariff model).

  • Interrupted mid-charge (grid/station fault):

    • Pro-rated refund as above.

  • Idle/overstay & parking fees: Non-refundable once incurred.

  • Duplicate/erroneous charges: Full refund once verified.

  • Evidence & timeframe: Report issues within 7 days and include station ID, date/time, vehicle details (optional), and transaction ID.

6) How to Request a Refund

  • Email: info@amiktech.in (include account email, invoice/transaction ID, date, reason, and—if charging—station ID/timestamp).

  • Acknowledgment: within 1–2 business days; refund initiation typically within 2 business days after verification.

7) Processing & Method

  • Initiation: within 2 business days for eligible cases.

  • Posting: card/bank networks typically 3–10 business days; UPI reversals are triggered instantly when eligible, with posting times subject to your provider.

  • Route: Refunds go to the original payment method in the original currency, where possible.

8) Chargebacks & Fair Use

  • Contact us first—we resolve most issues quickly. Accounts under chargeback review may be temporarily paused.

  • We may decline or limit refunds in cases of fraud, abuse, or repeated misuse of the Policy.

9) Compliance & Rights

  • Where applicable consumer laws mandate a different outcome, we will apply the higher standard.

  • This Policy does not waive statutory rights.

Effective date: 14 Feb 2024

Contact (billing & refunds): info@amiktech.in

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