Amik OEM Assist gives EV charger manufacturers a complete after-sales desk — an AI call centre, ticketing and remote diagnostics that resolve installer and operator issues faster, protect uptime and cut warranty costs.
Everything a charger manufacturer needs to support the units they ship.
Resolve installer and operator questions automatically across phone, chat and WhatsApp.
Every call, chat and email about your chargers becomes a trackable ticket in one inbox.
Diagnose charger faults remotely and push firmware fixes over the air before a truck rolls.
Track warranties, returns and replacements across every unit you've shipped.
Route issues to the right engineer and stay ahead of every service SLA.
Track resolution times, fault trends and fleet-wide charger uptime.
An installer, operator or driver reports a charger issue by phone, chat, email or WhatsApp.
AI answers instantly or runs remote diagnostics, then routes to the right engineer with full context.
Fix faster, track warranty, and learn from every fault across your installed base.
Give your customers faster fixes and cut warranty costs with AI-first after-sales support.
Every product shares one login and one source of truth — add the others whenever you're ready.